Return Policy

General Return Policy

At Prime Recovery & Wellness, we want you to be completely satisfied with your purchase. Due to the nature of our wellness products and services, we have specific return and refund policies outlined below.

Product Returns

Unopened products may be returned within 30 days of purchase for a full refund. Products must be in their original packaging and in sellable condition.

Due to health and safety regulations, opened or used products cannot be returned or refunded unless they are defective or damaged upon arrival.

DNA testing kits cannot be returned once the seal is broken or the kit has been used.

Service Cancellations

Appointments can be cancelled or rescheduled up to 24 hours before your scheduled time without penalty. Cancellations made less than 24 hours before your appointment may be subject to a cancellation fee.

No-shows will be charged the full service fee.

Subscription Services

Subscription services can be cancelled at any time. You will continue to have access to your subscription benefits until the end of your current billing period.

Refunds for partial months of subscription services are not provided.

Refund Process

Approved refunds will be processed within 5-7 business days and credited to the original payment method.

Shipping costs are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

To initiate a return or if you have questions about our return policy, please contact us:

Email: info@primerecoverywellness.com

Phone: (816) 370-6777